Overview
We want you to feel confident when shopping with us.
Eligible items may be returned within 30 days of delivery, subject to the conditions below.
To be eligible for a return, the item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Please contact us before returning any item so we can review your request and provide return instructions.
Returns
To request a return, please contact us through our Contact page and include:
- your order number
- the item you wish to return
- the reason for the return
- photos if the item arrived damaged, defective, or incorrect
If your return is approved, we will provide instructions for the next steps.
Please do not send any item back without contacting us first.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the item and packaging so we can review the issue.
Where appropriate, we may offer a replacement, refund, or other suitable resolution.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare products are generally non-returnable unless they are damaged, defective, or incorrect.
Items that cannot be returned may also include:
- gift cards
- downloadable or digital products
- items marked as final sale, where applicable
Return Shipping
Unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.
Return shipping costs are non-refundable.
We recommend using a trackable shipping method for returns when available.
Exchanges
We do not guarantee direct exchanges.
If you would like a different item, please contact us first. Depending on the situation, we may ask you to return the original item and place a new order.
Contact
For questions about returns or refunds, please contact us through our Contact page.
Email: qitiand059@gmail.com